Meet the team

Nicholas Caine

Service Desk Technician, Melbourne

What does your role entail?

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.

Why do you do it?

I enjoy seeing the technology work for people and when technology makes people lifes easier.

What do you love to do in your free time?

In my free time I enjoy playing football and playing chess.