Meet the team
Service Desk Technician, Melbourne
What does your role entail?
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
Why do you do it?
I enjoy seeing the technology work for people and when technology makes people lifes easier.
What do you love to do in your free time?
In my free time I enjoy playing football and playing chess.